Delivery

What are your shipping fees?

  • Within Europe (including EFTA states): Free shipping on all orders.
  • International outside Europe: A flat shipping fee of CHF 20.- is applied to all orders.

How long will it take for my order to arrive?

Delivery times vary depending on the shipping location and the type of order:

  • Switzerland: 2 - 3 Business Days
  • Europe (including EFTA states): 3 - 5 Business Days
  • International: 3 - 8 Business Days

Please note that these are estimated delivery times, and actual delivery times may vary due to factors outside our control, such as customs delays or carrier issues.

How is the shipping cost calculated for international orders?

For international orders outside Europe, a flat shipping fee of CHF 20.- is applied, regardless of the size or weight of the order. This fee helps cover part of the costs associated with international shipping and handling.

Can I track my order?

Yes, all orders are shipped with tracking. Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number. You can use this number to check the status of your delivery on the carrier's website.

What happens if I am not available to receive my package?

If you are not at home when the delivery is attempted, the carrier will leave a notice card with instructions on how to rearrange delivery or pick up your package from a local collection point. It is important to follow up promptly to ensure your package is not returned to us as undeliverable.

Do you ship to all European countries?

Yes, we offer free shipping to all countries within Europe, including EFTA states. If there are any exceptions due to logistics or legal restrictions, they will be clearly stated on our shipping policy page.

Are customs fees or import duties included in the shipping fee for international orders?

  • For European Orders (including EFTA states): The free shipping within Europe does not cover potential customs fees or import duties that might be levied on the order. While many shipments within Europe do not incur these fees due to trade agreements and customs unions, there can be exceptions, especially for orders to EFTA states or specific regions within Europe that have unique customs regulations.
  • For International Orders: The CHF 20.- flat shipping fee for international deliveries outside Europe does not include customs fees or import duties. These charges are determined by the destination country's customs policies and are the responsibility of the recipient.

How can I find out if I'll be charged customs fees or import duties?

Customs policies vary widely from country to country and can affect the cost of your order when it arrives in your country. We recommend contacting your local customs office for detailed information on charges and fees before placing your order. This will give you a clearer idea of any additional costs you might be responsible for upon receipt of your goods.

What happens if customs fees or import duties are applicable to my order?

If any customs fees or import duties are due upon arrival of your package, you will be required to pay them to receive your order. The shipping carrier may contact you to inform you of these charges and how to pay them. Failure to pay customs fees may result in the package being returned to us or destroyed, with any return shipping costs or fees being deducted from your refund.

Why are customs fees and import duties not included in the product price or shipping fee?

Customs fees and import duties are regulated by individual countries and are not within our control. They are levied by the destination country's government and not by us as the retailer. Including these fees in our prices or shipping fees would not accurately reflect the varying rates that apply to different countries and products.

Can the store estimate customs fees or import duties for my order?

Unfortunately, we are unable to provide accurate estimates for customs fees or import duties as they depend on the specific customs laws of the destination country and the nature of the products being shipped. For an estimate, we suggest contacting your local customs office directly.

What should I do if my order hasn't arrived within the expected delivery time?

If your order has not arrived within the expected timeframe, please first check the tracking information provided in your shipping confirmation email. If the tracking does not provide a clear update or if the package is delayed, contact our customer service for assistance. We're here to help ensure your order reaches you as quickly as possible.

Payement

What payment methods does Rottweiler Motors accept?

Rottweiler Motors offers several convenient payment methods for you to pay for your order. The accepted payment methods are:

  • Credit Cards: We accept Visa, MasterCard, American Express, and other major credit cards. You can securely enter your credit card information during the checkout process.
  • Debit Cards: We accept debit cards with Visa or MasterCard logos. Use your debit card to pay for your order, ensuring a straightforward and secure transaction.
  • Bank Transfer: If you prefer to pay via bank transfer, you will receive all necessary information to complete the transfer during the checkout process. Please note that depending on your bank, it may take some time for the payment to reach us.
  • PayPal: Rottweiler Motors also accepts PayPal payments. If you have a PayPal account, you can use it to easily and securely complete your order.

How secure is my payment at Rottweiler Motors?

The security of your payment is our top priority. We utilize secure encryption technologies to ensure that your payment information remains protected throughout the entire transaction process. Your data is treated confidentially and will not be shared with third parties.

Are there any additional fees for specific payment methods?

Rottweiler Motors does not impose any additional fees for using specific payment methods. You will only pay the displayed price for your selected products and, if applicable, shipping costs.

Can I receive an invoice for my order?

Yes, once your order is successfully placed, you will receive an order confirmation via email, which also serves as an invoice. This invoice contains all relevant information regarding your order, including item listings, prices, and shipping charges.

Can I change my payment method after completing the order?

Unfortunately, you cannot change your payment method after the order has been placed. Please ensure that you carefully select your preferred payment method before finalizing your order.

Is there a refund policy if I wish to cancel my order?

Yes, Rottweiler Motors has a refund policy. If you wish to cancel your order, please contact our customer service as soon as possible. The exact terms and deadlines for refunds can be found in our Terms and Conditions.

How long does it take for my payment to be confirmed?

The confirmation of your payment depends on the chosen payment method. Credit and debit card payments are typically confirmed immediately. However, for bank transfers, it may take a few days for your payment to reach us. We recommend checking your emails regularly, as you will receive an order confirmation as soon as your payment is successfully processed.

Are there any hidden fees or charges when making a payment?

No, we are committed to transparency in our pricing. The total price provided at checkout is what you will be charged, including product price, shipping (if applicable), and VAT or sales tax. There are no additional hidden fees or charges from us. However, please be aware of potential customs fees or import duties as previously mentioned, which are not included in our checkout price.

Is VAT included in the prices?

Yes, all prices shown on our website include VAT (Value Added Tax) or sales tax applicable to your location. You will see the total tax included in your order summary at checkout.

Refund

How do I request a refund?

To request a refund, please follow our return process as outlined in our Return Policy. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned products and compliance with our return policy.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after we receive and process your return. Once processed, the refund amount will be credited back to the original method of payment used for the purchase. Please note that it may take additional time for the credit to appear in your account, depending on your bank or credit card issuer's processing times.

Are shipping costs refundable?

If you are returning a product due to a defect, error on our part, or under warranty claim, we will also refund the original shipping charges. However, for returns that are not due to our error, the original shipping fees are not refundable.

Can I get a refund if I received a defective or incorrect item?

Yes, if you received a defective or incorrect item, you are eligible for a full refund. Please contact our customer service with details of the product and the defect or error. You may be asked to return the product (with the cost of return shipping covered by us) and upon receipt and inspection of the product, we will process your refund, including any shipping costs incurred.

What if my refund is delayed or missing?

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact our customer service for assistance.

Do I need to use a specific courier for returns?

For returns, you may use any courier of your choice, but we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Can I exchange an item instead of getting a refund?

Yes, if you prefer an exchange instead of a refund, please indicate this when you contact us about your return. Exchanges are subject to inventory availability.

About the Brand

Why was the Rottweiler chosen as the brand?

The Rottweiler was chosen as a brand because it is a symbol of strength, courage and loyalty, things we value in our brand. It is also a symbol of the sincere character and reliability that characterize our products. Besides, “Rotty” just looks naughty!

Why are the ears on the logo pointed?

Our logo is a simple, yet elegant representation of the strength and independence that a Rottweiler represents. The pointed ears are a symbol of attentiveness and astuteness, which are essential for a successful business. They remind us that we must always be attentive in order to succeed.

I noticed that the Rottweiler does not always look in the same direction - why?

It is a natural behavior for Rottweilers to be observant of their surroundings. They are very alert dogs and have a strong instinct to protect themselves.

In addition, Rotty always faces forward when mounted on a vehicle. Forward is the only way!

Still looking for answers?

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